Groups Business Travel Consultant

East Kilbride
Market related
Job type
Business Travel
Job Id
Posted on
20 Nov 2017

About the Role:

Groups Business Travel Consultant - East Kilbride

One of the fastest growing Travel Management Companies in the UK has a great opportunity for a Business Travel Consultant to work on an exciting range of accounts and offer support to clients across a variety of sectors, so this is an excellent opportunity to flex and develop your skills.

This is a great opportunity for a Business Travel Consultant to build on their skills. As a Flight and Group Air Co-ordinator you will work with Business Travel clients wishing to book flights for a variety of events throughout the world, assisting with all air requirements and providing excellent customer service at all times.

Business Travel Consultant Duties:

* Build relationships ensuring the efficient processing of all bookings and queries received

* Handling all enquiries in a timely and professional manner

* Offering a variety of flight options, explaining fare rules Booking flights for groups of passengers and groups of individual passengers

* Confirming the reservations as required and ensuring the booking process goes smoothly

* Offering advice regarding destinations, best/most cost effective carriers etc. Dealing with any cancellations or amendments including schedule changes

* Offering excellent customer service with every client transaction

* Utilising account management skills in order to retain and grow business

* Take ownership and responsibility for all client queries handled until successfully concluded.

* Ensure that all fare rules, regulations and conditions are given correctly with a full explanation.

* Ensure that valid alternatives are offered to all clients.

* Ensure that full support is given to the key preferred suppliers.

Business Travel Consultant skills:

* Previous experience booking flights, especially through the GDS would be highly desireable

* Previous experience co-ordinating conferences and events

* Computer literate with experience of Microsoft office.

* Flexible and able to prioritise tasks in line with business objectives

* Excellent attention to detail, accuracy and the ability to follow instructions.

* The ability to work within a team environment to achieve team/department objectives

* Confident and professional telephone manner

* Ability to communicate and influence at all levels

* Ability to work under pressure and to tight deadline

* Good Geographical knowledge


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