Reservations & Ticketing Agent

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Location
Kingston upon Thames, Greater London, England
Salary
£19k - 22k per year + benefits
Job type
Permanent
Category
Fares & Ticketing
Job Id
TP44753
Posted on
21 Nov 2017

About the Role:

Reservations & Ticketing Agent

My client is a fast growing and dynamic travel company who due to growth are now looking to expand their team. They are seeking enthusiastic individuals with a passion for travel to play a pivotal role in the business as a Ticketing & Reservations Agent / Ticketing Agent

Reservations & Ticketing Agent Job Description

* As a ticketing & reservation Agent, you will be responsible for attending to walk-in customers as well as ticket issuance, re-issues, re-validation, generating EMD in a timely manner.

* Booking all aspects of travel for your customers including flight, hotels, car hire and more

* Ensuring that the correct documentation e.g. an invoice is sent to the customer and payment is collected

* Handling external queries from clients via mail, telephone and making outbound calls

* Upselling necersary products to benefit the customer

* Quoting a wide variety of worldwide travel itineraries, selling packaged holidays

* Liaising with the marketing department for special offers, newsletters and email marketing.

* Maintaining and developing strong, sustainable relationships with customers

* Develop and maintain an extensive customer database.

* Excellent customer service skill and experience using a CRS and CRM

* General administration, and any other duty as may be assigned to you

Reservations & Ticketing Agent Required Skills

* Must be proficient in the use of Amadeus GDS, CRS and CRM.

* Must be able to build rapport and good relationships with customers.

* Must be proficient in basic computer skills and data entry

* Must have working knowledge of office equipment; such as copiers, fax machines, and scanners

* Previous Airline, Travel Agency or Call Centre experience will be considered

Qualification/Experience for the Reservations & Ticketing Agent role:

* Successful candidates must have the right to live and work in the United Kingdom

* 1-2 years experience in Reservation & Ticketing and Customer Service

* Excellent working knowledge of Airline and Amadeus GDS

* Previous experience in Ticketing with Customer Service within an independent travel/leisure operator is highly desirable.

Please contact Tia directly if you would like more information on this role.

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