Customer Service Delivery Manager

This highly successful and dynamic online travel and lifestyle business has a new vacancy for a Customer Service Delivery Manager to drive effective change within the customer service and sales department, delivering continuous improvement in customer experience, business process and operational cost efficiency.

Working in modern offices in a vibrant and friendly environment, a truly competitive salary and benefits package is on the table for the successful applicant as well as almost limitless career progression.

As a Customer Service Delivery Manager you will undertake an array of tasks & responsibilities:

* Use key customer data (via tools such as Responsetek, Contact Analysis reporting, ASAT etc) to identify key issues which impact the customer experience and ensure these are tracked on a centralised project register
* Manage the implementation of key projects in line with KPI�s and customer data feedback to improve the customer experience within the group of businesses
* Play a key role with reviewing processes, with the aim of optimising the flow of work around supporting the customer, looking at both system based and procedural improvements to increase efficiency
* Maintain a portfolio of process maps; audit actual practices; ensure compliance and resilience is built in; recommend change
* Champion process efficiency within the customer facing functions
* Act as a key custodian of the customer experience and developments for the customer operations function

Customer Service Delivery Manager remuneration package:

* Competitive Salary, depending on experience
* 20 days holiday rising by one per day to 25 days
* Pension contribution
* Private medical insurance
* Dental plan after 6 months service
* Eye care vouchers
* Excellent concessions on flights, hotels and restaurants

Customer Service Delivery Manager skill attributes:

* Strong operational background with advanced written and verbal communication and presentation skills

* Solid experience working in an operational environment within the travel industry
* Practical experience with call centre technology
* A proven track record in managing small projects and delivering to targets and deadlines
* Comfortable and confident with technology
* Strong influencing skills, with the tact and business acumen required to work across multiple business functions
* Strong attention to detail and diligence in executing tasks in relation to a project
* Strong commercial focus with an understanding of strategic business goals
* Educated to degree level (or equivalent)

The environment is modern, friendly & vibrant and everybody who joins this organisation has the opportunity to develop a rewarding career within an organisation, which is widely considered to be the best in the business.

For a fully confidential application to this Customer Service Delivery Manager vacancy, please email your CV to Lisa McDonald.

PLEASE NOTE! It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to your situation before applying for any jobs.

For all the latest Customer Service Delivery Manager travel vacancies log on to www.newfrontiers.co.uk











To apply for one or more jobs, please click the 'Add To Jobs Basket' button below the job(s). You can add several jobs to your basket, then you only need to send your CV once.