Account Handler � Portuguese Market Division

My client a globally leading worldwide accommodation company is seeking Account Handlers for their FIT division dealing with the Portuguese market.

Account Handler Role Objective:

* Assisting clients by processing their requests as well as handling their queries/problems regarding hotel and or service bookings in an efficient manner.
* Ultimately increase revenue by building a rapport with the clients and assisting them in a professional manner.

Account Handler Responsibilities :

* Input and confirm bookings for clients if they are unable to book on line.

* Action bookings in intrays and Call Centres throughout the day.

* Investigate and resolve any inhouse problems that may occur.

* Action agents and or passengers queries and problems liasing with the relevant department.

Account Handler Knowledge Required

* To have a least a year�s experience working in a Travel Agency or Tour Operator environment.

* Must be fleunt in Portuguese

* Ability to multi task in a fast paced environment.

* Good verbal and written communication skills.

* Must be able to work within a team.

* Driven to achieve high levels of customer service.

* Computer Literate

Benefits

* 25 days holidays
* Annual travel allowance of £350
* Free Health Care
* Free Travel insurance
* Contract rates for staff bookings - all ground services inc hotels, car hire, tours
* Corporate membership for local gyms
* Annual bonus (subject to company meeting targets)
* Pension scheme - which is match for match up to 5%

For consideration, please email your CV or contact Tony on 0207 923 6428
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