Corporate Travel Consultant - Lonondon - Temporary

Travel Role Description

Position summary

To meet and exceed customer expectations, by providing the best possible travel solutions in the most cost-effective manner. To display a good knowledge of customer travel management and company policies

This to include:
* Understanding customer needs
* Communicating and discussing appropriate solutions
* Use of creative ticketing mechanisms at every opportunity
* Builds strong relationships with both customers and colleagues; aims for 100% account / customer retention
* Has a detailed understanding of flights, air fares, manual and automated ticketing and fare construction
* Demonstrates knowledge of both customer preferred suppliers and products, including air travel, hotels, car hire, domestic and continental rail travel, ferries. Displays ability to sell and cross-sell products, uses CRS and profiles within this in a competent manner
* Adheres to customer Travel Management policies and effectively generates maximum cost savings for customer on business travel activity
* Demonstrates a knowledge of health requirements, vaccinations, passport and visa legislation
* Has knowledge of the regulations of the International Air Transport Association (I.A.T.A.). Demonstrates a knowledge of domestic and international travel geography
* Shows an awareness of and interest in developments in the travel industry and our competitors.

Challenges

* To provide optimal, travel solutions to customers within company guidelines, whilst generating significant cost savings on behalf of that client
* To adhere fully to customer Travel policy and company preferred suppliers
* Understand and make a positive contribution in all areas of work; regularly make suggestions for improvement of processes, procedures and services
* To have the ability to prioritise workloads and retain a friendly, professional attitude to customer; approach complex situations with flexibility
* To be able to identify gaps in own performance and address these positively

Knowledge & skills

* Minimum of two years Travel experience
* Good communication (both verbally and written) and listening skills, when dealing with customers and colleagues
* Fares and Ticketing knowledge
* Competent use of a CRS systems
* Pays close attention to detail
* Numerate
* Actively contributes to team
* Demonstrates organised approach to work and ability to manage time effectively


For a fully confidential discussion on this Business Travel role, please contact Dan on 0207 923 6424 or e-mail your CV



10 reasons why you should start temping today!

* A wide choice of bookings & contracts with the UK�s premier travel companies
* Excellent Hourly Rates � up to £14.00 per hour
* Paid Weekly
* Flexible durations to enable you to go travelling
* End of booking bonus on most assignments
* Receive the same travel discounts as permanent employees
* 4 weeks paid holiday
* Chance to find the right company for you where you can progress your travel career
* FREE further training (conditions apply)
* Refer a friend or colleague working in Travel and you will receive £30 worth of Gift Vouchers of your choice & a luxury box of chocolates.(Subject to terms & conditions)

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