Amadeus BT Consultant - Implant West London - £12-14ph

Travel Role Description

Position summary

To meet and exceed customer expectations, by providing the best possible business travel solutions in the most cost-effective manner. To display a good knowledge of customer travel management and company policies

This to include:

* Booking worldwide flights & accomodation using Amadeus

* Communicating and discussing appropriate solutions

* Use of creative ticketing mechanisms at every opportunity

* Builds strong relationships with both customers and colleagues; aims for 100% account / customer retention

* Has a detailed understanding of flights, air fares, manual and automated ticketing and fare construction

* Demonstrates knowledge of both customer preferred suppliers and products, including air travel, hotels, car hire, domestic and continental rail travel, ferries. Displays ability to sell and cross-sell products, uses CRS and profiles within this in a competent manner

* Demonstrates a knowledge of health requirements, vaccinations, passport and visa legislation

* Has knowledge of the regulations of the International Air Transport Association (I.A.T.A.). Demonstrates a knowledge of domestic and international travel geography

* Shows an awareness of and interest in developments in the travel industry and our competitors.

Challenges

* To provide optimal business travel solutions to customers within company guidelines, whilst generating significant cost savings on behalf of that client

* To adhere fully to customer Travel policy and company preferred suppliers

* Understand and make a positive contribution in all areas of work; regularly make suggestions for improvement of processes, procedures and services

* To have the ability to prioritise workloads and retain a friendly, professional attitude to customer; approach complex situations with flexibility

* To be able to identify gaps in own performance and address these positively

Knowledge & skills

* Minimum of one years Reservations Travel experience

* Good communication (both verbally and written) and listening skills, when dealing with customers and colleagues

* Fares and Ticketing knowledge

* Competent use of CRS system Amadeus

* Pays close attention to detail

* Numerate

* Actively contributes to team

* Demonstrates organised approach to work and ability to manage time effectively


For a fully confidential discussion on this Business Travel role, please contact Dan on 0207 923 6424 or e-mail your CV

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