Reservations Team Leader

My Client, a leading travel company specializing in luxury chaffered transport solutions is seeking Reservations Agents.

My client has offices worldwide, specializing in the Corporate Travel, Travel Agents, Meetings and Events sectors.

Suitable applicants must have previous team leader/management experience within the travel industry.

Reservations Team Leader Responsibilities:

The role consists of following main responsibilities, with other variance depending on business levels:

Supervision of call centre staff as per the below requirements

Responding to client based phone calls within target based KPI�s

Demonstrating excellent customer service skills through professional telephone techniques

Provide ground transportation solutions to specific customer requirements

To action emails and faxes competently, efficiently, and within a timely manner

To be a solution provider to all company accounts

Reservations Team Leader Experience Required

High level of supervisory skills, previous supervisory or Management experience preferred.

Persuasive and confident individual who can adapt to differing circumstances

Excellent verbal and written English

Excellent communication skills, ability to build close relationships

Optimistic and resilient with the ability to succeed

Customer service orientated through proactive measures.

Ability to achieve KPI�s

Self-motivated

Computer literate

Ability to prioritise tasks

Ability to work under own initiative

Excellent time management

Proven track record in customer services

Must be flexible as office is open 7 days a week

Reservations Team Leader remuneration and benefits

Basic salary of £22,000
Health Care
Pension
20 days holiday

Other discretionary travel benefits after certain length of service.

For an immediate interview, please call Tony on 0207 923 6428 or send your CV for consideration.

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