Flights and Tour Reservations Manager

My client, a respected and vibrant tour-operator in the North East, is seeking a Flight and Tour Reservations Manager to manage their friendly reservations team.

As a Flights and Tour Reservations Manager you will undertake an array of tasks and responsibilities:

* Ensure that all IATA regulations are adhered to
* Liaison with schedule airlines
* Loading of scheduled flight IT contracts
* To adhere to all ticketing procedures laid down by the airline contracts
* Oversee the booking of scheduled flights for other parts of the business. .
* Oversee the reservation process for the Tour operation.
* Produce and distribute all relevant customer documentation
* Oversee the Billing Settlement Plan
* Ensure accurate computerised and manual records are kept
* Produce relevant Reports and Management Information
* Problem solve all general operational issues.
* Supervise lead and develop the team
* Manage staffing rosters and manpower planning
* Ensure Key Performance indicators are met
* Support the Tour Operations GM with ongoing product development.


Flights and Tour Reservations Manager remuneration package:

* £18,000 - £20,000c plus bonus
* Fantastic travel benefits
* 20 days holiday entitlement
* Excellent training

Flights and Tour Reservations Manager skill attributes:

* An excellent knowledge of schedule flying/IATA regulations and BSP
* A knowledge of BSP would be and advantage
* Excellent communication skills both verbal and written
* Experience of managing/supervising a team
* Process oriented with perfect attention to detail
* Methodical with the ability to plan and prioritise effectively
* A proven ability to work to deadlines
* To be a strong decision maker and effective leader
* An ability to solve problems
* Able to coach, train, develop and motivate a team
* Passionate about customer service
* AMADEUS and B.A. Level 1&2 or equivalent is essential


For a fully confidential discussion on this Flights and Tour Reservations Manager job, please contact Anna on 0207 923 6441.

PLEASE NOTE! It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to your situation before applying for any jobs.

** Only suitable applicants will receive a response**

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