New Frontiers Privacy Notice

Why do we collect your personal information?

New Frontiers Recruitment are employed by Travel and Hospitality organisations to identify and place individuals into new employment opportunities. You will have applied to a vacancy and registered your details with us. We have identified you as an individual that could be of interest to our clients now or in the future.

We take your privacy very seriously and, in order for us to keep you informed about relevant opportunities, we request to hold your personal data. If you do not allow us to do this, we will be legally obliged to remove you from our database and can no longer put you forward for such opportunities.

What information do we collect?

Typically, we collect your current and previous employers, and details of your work duties, skills and experiences, education and qualifications.

We will then store pertinent details of our relationship which could include elements such as records of interviews, opportunities we have put you forward for, information you have provided to us such as a CV/resume and copies of correspondence.

We may store further information where we have placed you or you are in employed by us which could include start and end dates, pay history, umbrella company details and bank details.

It is unlikely we will require or process any data which would be categorised as Special under the relevant data protection legislation, but should we need to do so we would contact you and get your explicit consent to do so.

What will we do with your personal information?

We will hold your personal data:

  • To be able to match you to new travel vacancies according to your background and experience.
  • We may use your personal information to contact you to discuss the opportunity.
  • We may use your data for the fulfillment and ongoing management of a contract where we have placed or hired you.
  • We may also use your data for the purpose of identification
  • To comply with our legal and regulatory obligations

Who will we share your personal information with?

We will only make your personal information visible to the organisations we are working with when you are put forward for an opportunity or where required for the fulfillment and ongoing management of a contract where we have placed or hired you.

We may also disclose your personal information to third parties:

  • if we use 3rd parties for running our business processes. An example of this might be that we have our emails or our database hosted in the cloud. Whilst these cloud providers would not typically have direct access to your information, storage is considered processing under the relevant data protection legislation. Similarly, as an example, if we have employed you directly we would need to send your data as required by law to local tax authorities;
  • if we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use which includes exchanging information with other companies and organisations for the purposes of fraud protection.

Using your information to keep in touch with you

In addition to our typical processing we may use the information we hold about you in order to contact you in the following circumstances:

  • To advise you of changes to our terms
  • To advise you of any security concerns
  • Where permitted by law

How long do we hold it for?

We will hold your data for no longer than 3 years before seeking confirmation that you are happy for us to continue to hold your data. If we have placed you either with one of our clients or you have been employed directly by us, we are required by law to hold your data for 7 years.

Secure collection and storing of your information

All information that you provide to us, or we collect about you is stored on our secure servers. We understand that this includes confidential information and we have put in place a range of suitable physical, electronic and managerial procedures to safeguard and secure your information.

Our staff have the minimum required access to your data, and are trained to ensure that it is protected, and kept secure.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to us; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We do not store your information for longer than is necessary to provide the service, and to ensure that we have appropriate auditable records for business purposes.

Automated Decision Making

During our processing of your information we may use functions that could be defined as automated decision making. Typically, this would be where you have submitted a CV/resume to us and we use an industry standard 3rd party product which uses complex proven semantic and natural language algorithms to “read” and extract data from the submitted document and create a profile for you in our database. This information could later be used to then match your profile against vacancy profiles also stored within our database. We have conducted a Data Protection Impact Assessment and matched profiles and vacancies are assessed by our staff before we contact you in regard to the position to ensure suitability. If you have any questions about this process or to request that we do not use this process during our relationship with you, please contact us at gdpr@newfrontiers.co.uk

Your rights

You have the right to request from us access to your own personal information. This is sometimes known as a 'subject access request'.

Additionally, you have the right to request from us:

  • that any inaccurate information we hold about you is corrected
  • that information about you is deleted in certain situations
  • that we stop using your personal information for certain purposes
  • that your member profile is provided to you in a portable format
  • that decisions about you are not made by wholly automated means

Many of the rights listed above are limited to certain defined circumstances and we may not always be able to comply with your request. We will tell you if this is the case.

You also have the right to ask us not to process your personal data for direct marketing. We will inform you if we intend to use your information for this purpose or if we intend to disclose your information to any third party for this purpose. You can exercise your right to prevent us using your information in this way by contacting us at gdpr@newfrontiers.co.uk.

If you choose to make a request to us to exercise any of these rights, we will aim to respond to you as soon as we reasonably can but no later than one month. We will not charge a fee for dealing with any reasonable request.

If you are unhappy with how we are using your personal information or if you wish to complain about how we have handled a request, then please contact gdpr@newfrontiers.co.uk and we will try to resolve your concerns.

You also have the right to complain to your local Data Protection Authority and a full list can be found here

Changes to this privacy notice

Any changes we may make to our privacy notice in the future will be posted on the news page of our website. Please check back frequently to see any updates or changes to our privacy notice.

Law and Jurisdiction

This privacy information notice is subject to the laws of England, and the non-exclusive jurisdiction of the English Courts. If you are domiciled in Scotland, Wales or Northern Ireland it can be enforced in your local court system.

Get in touch

Office: 0845 202 2222
Website: www.newfrontiers.co.uk
Email: gdpr@newfrontiers.co.uk

Registered in England. Company registration number 06247358.

Registered address: Angel Gate, 326a City Road, London, EC1V 2PT.

VAT registration number 926013549.

Please note, calls to our office may be recorded for training and monitoring purposes

Please note, calls to 0845 202 2222 will cost 2p per minute plus your telephone company's Access Charge.

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