Qualities required to secure a hospitality job

Published on: Fri 16 Feb 2018

The UK hospitality business is booming, providing lots of exciting employment opportunities for job seekers from a wide range of backgrounds and career categories; however, competition for posts can be tough, especially when it comes to hospitality jobs in London. One way for candidates to improve their chances of success is to identify - and where appropriate develop - the key qualities outlined below. Some are related to personal characteristics, while others are specific qualities that industry human resources staff are looking for during the screening and selection process.


Getting a job can be hard work! It can involve searching websites once or twice daily, calling people, interviewing, and self-promotion. Sticking with it - even when it seems no progress is being made - and learning from experiences that come with this process should eventually lead to a positive outcome.


A CV may be the first - or even only - opportunity a jobseeker has to sell themselves to a potential employer, which makes the document like gold. It should be up to date, presented in a modern style, and make your experience and accomplishments really shine. This is also a good opportunity to be honest about both what has been achieved and where any gaps in experience or qualification exist, with an achievable plan to improve this.

Organisational skills

Like all industries, the hospitality business is subject to government regulations about immigration and rights to work, regardless of nationality. Having everything you need in one place to show a possible employer is a huge advantage, with the same advice applying to any relevant certification.

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The outcome of most interviews is said to be decided within the first minute or so, which means making an outstandingly positive first impression is essential. This is not always as easy as it sounds, especially for those who are a little shy or lacking in confidence. It can also be challenging to know exactly what an employer is looking for beyond the obvious 'clean, presentable, pleasant' essentials; however, doing some research on company values and expectations can help to overcome this.

Lateral thinking skills

Hospitality job seekers who can acknowledge the obstacles they personally face have an advantage - the opportunity to opt for a different approach and look for work though a specialist hospitality recruitment company. In this way, someone with expert knowledge can help and support them through the process, from assessment and background checking to resume development and skill testing.

There is no doubt that looking for London-based hospitality industry work can be a time-consuming and perhaps even stressful experience. From concerns over promoting transferable skills over solid experience to overcoming nerves to shine at interviews and collating all the documents necessary to support an application, the barriers and challenges people face can be quite varied; however, developing or utilising particular personal qualities can only help to strengthen the journey to finding an appropriate hospitality job.

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How to find travel coordinator jobs in London

Published on: Wed 07 Feb 2018

A travel coordinator has one of the most challenging and rewarding jobs in the travel industry. Working for a business to organise their travel is a role that is increasingly available and sought after as businesses operate internationally and global services are common in all industries.

What does a travel coordinator do?

Most large companies have a travel department staffed by a travel coordinator, who is responsible for organising the travel of the employees of the company. This will include organising flights, transfers, shuttles to and from hotels, and accommodation. Their job is usually to find the most cost-effective way of travelling, working within allocated budgets to ensure there is no overspending. A travel coordinator will also draw up itineraries and check reviews of the companies they are booking through to ensure a quality service.

As a travel coordinator, you would be working for a company or for a travel agency that specialises in corporate clients. This might mean handling more than one company at a time.

How do you get a travel coordinator job in London?

London is a place that is truly international, with many global companies operating from the city. Consequently, there are many positions available for travel coordinators in London. Any search will come up with many opportunities in this area.

Unfortunately, searching for jobs online has become saturated and you will potentially miss excellent opportunities, as there is simply too much information to trawl through. This is why leading travel companies advertise their jobs on New Frontiers. As a dedicated travel and tourism recruitment agency, New Frontiers advertises in this area. It also works with recruiters to match people to their perfect job.

Registering with an agency

By registering with an agency, a team of recruitment specialists will have your information to pass onto any recruiters, giving you the best opportunity to get a job that matches your skills base and experience.

The best place to start is to ensure that your CV is up to date and contains the relevant information, prioritised for recruitment specialists to use. When applying for a coordinator post, you will need to be able to demonstrate previous experience in the industry and an industry-recognised qualification. For help with putting together your CV, why not get some professional careers advice from a specialist company that understands how the business works? By signing up to New Frontiers, you will be able to avail yourself of its services for career development.

If you are concerned about your skills base, excellent training in a variety of areas of travel is offered, including GDS systems. Check the agency's website for details of what is available.

If you are looking for a short-term position for travel coordinator jobs in London, you can temp through the agency. It offers excellent terms and conditions and will help you to develop your career through both the free training you can avail yourself of and access to a travel club.

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Why Should a Recruiter use Recruitment Agencies?

Published on: Fri 02 Feb 2018

Recruitment agencies can offer hiring companies many benefits over direct recruiting. From vetting suitable candidates to offering advice, a recruitment agency can take the hard work out of recruitment, letting a company focus on training and retaining the best staff and improving the company.

What do recruitment agencies do?

Recruitment agencies work closely with companies to find suitable candidates to fill their vacancies. Based on a thorough conversation and job description, they search their database, job sites and social media to find candidates with the necessary qualifications and experience to suit the job. When they find a suitable candidate, they check the candidate's profile, and if there is a potential match, they will contact the candidate to arrange a prescreen interview. If this interview is successful, they will then be put forward to the client and if deemed suitable will be offered an interview and hopefully the job.

Benefits of using recruitment agencies

Using recruitment agencies bring a wide range of benefits to both parties in many ways.

1.The recruiter has valuable knowledge of who is looking for jobs and also employed professionals who may wish to apply for a new job if it offers them more opportunities than they currently have. They also have extensive knowledge of the jobs market and talent that is available in different locations.

2. Advertising is done more effectively than an employer would do it. They are aware of the key attributes that work best on job board and adverts and have their own lists of professionals seeking specific types of work to market the role directly to. The agency can place adverts on all the best job boards simultaneously so you can get the advert out quickly in the right places to attract the right people.

3. They negotiate salaries and benefits before the interview process, so no one is wasting anyone's time. Background checks are also done, so by the time the candidate is interviewed, every stone has been turned. The agency will also be able to negotiate an appropriate salary with the candidates and give the hiring company advice on what is a suitable salary for the position in the current job market. The company will also get good advice on what salary they should be advertising in order to attract the best candidates for the position.

4. Agencies have candidates on their books that are ready to hit the ground running if emergency cover or temporary jobs come up which need filling quickly.

5. Agencies spend every day working to provide staffing solutions, gaining expertise and job-market insight locally, nationally and internationally. They understand the needs of the employer and the expectations of the candidates and the whole supply and demand process.

6. Saving Time - If a company did not use an agency, they would have to sift through job applications, organise letters for interviews and deal with all the correspondence involved in notifying unsuccessful applicants. A recruitment agency saves the employer time which can be better used elsewhere. All the hard leg work is done for the company and the only candidates they will have to spend time interviewing are guaranteed to be suitable for the position.

The time saved using a recruitment agency can be spent on other things to improve the business. By using a recruitment agency a hiring company can also be assured of getting access to top quality candidates.

7. Top Quality Candidates - The agency will vet the applicants and also be able to choose suitable candidates from their ready-prepared list of job-seekers that they already have on their books who are looking for work. They will also have access to the details of suitable people who are currently employed elsewhere who might be interested in a move.

8. Cost Saving - Recruiting new staff can be costly. Recruitment agencies tend to work on a success only basis so only charge if they find the right person for the company. This saves companies a lot of money by reducing the time spent recruiting to use in other areas of their work.

9. Peace of Mind - Sometimes, simply the peace of mind a recruitment agency can give a company is worth every penny. Companies often use the same agency a number of times so they can build up a good rapport with the recruiter and develop a strong relationship.

Once an agency has experience recruiting for a particular company, they will know what the company is looking for and if a candidate is suitable early on. When they narrow down the candidate list, the company can have peace of mind that their shortlist is a good one and means the company can have greater confidence in its hiring decision.

10. Contracts and Interim Placements - Often a recruitment agency will be able to find short-term hires as well as long-term permanent employees. An agency might be able to help a company find a short-term replacement as an interim solution while looking for the long-term hire. With such a large number of potential candidates at their fingertips, an agency is ideally placed to find flexible solutions for any business looking to recruit staff or freelancers.

By using a recruitment agency, companies are able to reduce costs and have access to pools of highly skilled workers that they generally wouldn’t, including those not actively looking to change their job, saving time, effort and money!

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What Is the Scope for Tour Guide Jobs in London?

Published on: Thu 25 Jan 2018

A London tour business is basically nothing without its team of tour guides. The tour guides are the ones who deliver the tours and provide customers with a fantastic day out - but being a tour guide is about more than just reading from a piece of paper.

Working as a tour guide is a very demanding job that requires a wide range of skills. Here is the full scope for tour guide jobs in London.

Memory Skills

If you want to be a tour guide, you will definitely need a good memory! As you walk around the tour, you will need to remember specific facts, dates and stories, but that isn't all: you also need to deliver the information in a compelling and interesting way, so simply memorising a fact sheet won't be enough. The best tour guides turn a tour into their own story by playing a character as they tell the story, so it is important for you to immerse yourself in the story you are telling.

Communication Skills

So you've memorised the story, added in a few funny jokes and interesting facts to make the story more enjoyable, but that isn't all. You also need to make sure that you are easy to understand and articulate so that people can actually understand what you are saying. Make sure to speak loudly and slowly, as if you are feeling nervous you are more likely to talk quietly and quickly. If you feel nervous when you are speaking, take a deep breath to help you relax and calm down.

Comedy Skills

Not all tour guides are comedic geniuses, but all tour guides have a sense of humour and comedy skills that stop customers from zoning out and becoming bored. This is especially important if you are doing tours with young children and toddlers, as they can quickly get bored of a tour that is just filled with facts.


If you want to do tour jobs in London, you will need to be passionate about the area. It is essential that customers believe that you are from the area, and the only way to do this is to have solid insider knowledge about the area that the tour is in, such as old legends and tales.

Time-Keeping Skills

If you are a tour guide, you will need to have great time-keeping skills, as you will have to arrive on time for a series of different tours throughout the day, which can be difficult if all of the tours are in different areas.

The Ability to Be Flexible

The final skill that you will need to have if you want to be a tour guide is the ability to be flexible. Your customers won't just want to listen to you talk: they will also have lots of questions and comments, and you will need to be able to react to the comments with humour and authority. A big part of being a tour guide is going off script, as sometimes you will have a rowdy crowd who want to disrupt the show to put a smile on your face! This isn't a big thing, though, and a good tour guide will be able to banter back and forth with customers if the situation calls for it.

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How to prepare for hospitality jobs in London

Published on: Mon 22 Jan 2018

The hospitality industry is a booming sector that seems to grow every year, so now is an exciting time to start your career in hospitality - and when it comes to hospitality, London is one of the best places you could work. The bustling city is filled with thousands of restaurants, bars, coffee shops and cafes, and hundreds of hotels and B&Bs, so you will be spoilt for choice when it comes to choosing somewhere to work.

It is worth noting that you will be competing against lots of other people for the jobs. If you want to stand out from the crowd, here are the main skills that you need if you want to find hospitality jobs in London.

Multitasking skills

All hospitality careers will require you to be able to handle multiple responsibilities at once; for instance, a restaurant manager needs to be able to arrange contracts, fill out paperwork, deal with unhappy customers and discipline employees, while a bartender will need to be able to serve drinks, take food orders, replenish the bar, count up at the end of the night and clean the bar properly.

Make sure that you highlight your multitasking skills on your CV, and any previous management experience you have.

Communication skills

Communication is one of the most essential skills for someone who works in hospitality, as you will constantly be communicating with guests, customers and other members of staff. For this reason, you will need to be able to make positive connections with new people and other employees.

Be sure to mention your relationship building skills on your CV, such as previous team work experience or previous customer service experience. It can also be useful to highlight specific events where you successfully dealt with a customer dispute or issue, as this will show employers that you have the relevant skills to work in hospitality.

The skill to go above and beyond

It is the little things that make a visit really special for most customers, such as a waiter taking the time to listen to their story about visiting the area a few years beforehand. It is therefore important that you are willing to go above and beyond with every customer.

From making sure that the flower arrangements are fresh to always making sure that the drinks are topped up, there are lots of ways to go above and beyond; however, if you tend to find that you are easily frustrated or annoyed by other people, it is likely that you will struggle with this skill. After all, not everyone is willing to go the extra mile for a total stranger!

The ability to work flexible hours

If you are looking for a nine-to-five job, you should probably avoid working in the hospitality industry! This is because most hospitality jobs come with evening and weekend hours, and it is entirely normal for someone in the hospitality industry to work different shifts every week. For some people this is not ideal, but other people thrive with varied hours, as it makes their schedule less repetitive and structured. If you have the ability to work flexible hours, you have one of the most essential skills for hospitality; if not, this unlikely to be the industry for you!

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