Online Customer Service Team leader

Online Customer Service Team leader

An online travel company is now looking to recruit an experienced Customer Service team leader to head up their pre sales customer service department

As a Online Customer Service Team leader you will undertake an array of tasks & responsibilities:
* Frontline Customer Service for the company (Predominantly email based plus some phone work). Servicing booking requests, inquiries, administration etc.
* Train, lead and motivate the London customer service team
* Handle escalated issues from the London customer service team
* Communication to Customer Service Manager in relation to all customer service & support issues
* Use initiative to ensure product information from bookings and assistance requests is up to date and forwarded to product team if needed
* Liaise with Product Co-ordinators and Product Managers where necessary
* Accurate delivery of booking information into various in-house software solutions
* Time management of effective customer service delivery
* Maintenance of existing Customer Service tools (databases, manuals, in-house forms)
* Special project / product work when required
* Logging and collating all system and product errors
* Control (on a rotating basis) of the online booking / cancellation / amendment procedures


Online Customer Service Team leader remuneration package:
* £23k
* Industry Benefits
* Hours are Sunday to Thursday – 9 til 5.30

Online Customer Service Team leader skill attributes:
* Excellent communication skills (both written and oral) in English
* Spanish and French written language and oral skills with one of these language to native standard
* 2 years experience at team leader or senior agent level, ideally including travel industry experience, e-commerce and a combination of email and call centre support
* Experience in travel either in product development, operations or reservations
* Good background knowledge of computers and basic IT functions
* Good administrative skills
* Excellent customer service skills
* Quick learner
* Ability to focus on issues at hand and manage a range of issues at one time
* Ability to work unsupervised
* Ability to work effectively on own
* Proactive attitude
* Time management skills and the ability to work under pressure/meet deadlines

To apply for this Online Customer Service Team leader job, please email Emma Walledge

PLEASE NOTE! It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to your situation before applying for any jobs.