Incoming French Group Executive

Permanent Groups Operations Executive

City, London

£20k -£25k

Groups Operations Executive



A great opportunity to join our client who is currently looking to recruit a Groups Operations Executive to deal with all the Incoming services for UK and Ireland in the most effective and cost efficient way, and deal with all operational and follow up matters relating to the services booked, providing excellent customer service at all times.

As a Groups Operations Executive you will undertake an array of tasks & responsibilities:

Receiving InboundUKgroups requests on a daily basis from the sales departments via in-house computer system, email or fax and prioritizing the work load according to deadlines, arrival dates etc

Researching appropriate suppliers including the utilization of non-contracted suppliers wherever appropriate
Contacting suppliers according to the sales requirements either by e-mail, fax or telephone to make a reservation
Negotiating the best possible rates and conditions
Providing suitable alternatives when required and negotiating possible compensations when hotels do not provide the standard of service required
Replying to clients/prospective clients with in 48hours
Dealing with amendments and cancellations
Dealing with all operational matters once the group has been confirmed such as amendments, pax changes, rooming, pre-forma and follow up of cancellation and payments terms and conditions
Dealing with inbound telephone, fax and email enquiries and liaising with Sales, Contract and Accounts departments
Inputting financial data into systems and documentation as part of the Incoming Reservations procedures
Focusing in maintaining good relationships with existing clients and obtaining new group business
Dealing general administration duties required within the role
Groups Operations Executive Skill attributes:

Fluent in English and French or Italian or Portuguese

Previous relevant experience in Incoming Business role forUKandIreland
Strong communication, negotiation and client relationship management skills
Good team player
Stamina and persistence
Ability to anticipate and solve problems - especially at the last minute
Ability to work under pressure and to tight deadlines
Financial awareness including budgeting skills
Ability to organise and plan effectively and to prioritise tasks in order to manage multiple activities and meet deadlines
A ‘can-do’ approach


To apply for this Groups Operations Executive Job, please contact Elena Ktori.

Due to the number of applications – ONLY successful applicants will be contacted.

PLEASE NOTE! It is unlawful to employ a person in a UK-based job who does not have permission to live and work in theUK. You should make yourself aware of how immigration laws apply to your situation before applying for any jobs.

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