Customer Relations - MUST SPEAK BOTH Dutch & French

Permanent Customer Service Executive -  Dutch & French Speaker  

Our client is a leading travel specialist looking to recruit a customer service executive to join their customer relations team

You will be ensuring the highest form & delivery of customer service to the customer using your French and English Speaking skills

As an Customer Service Executive you will undertake an array of tasks & responsibilities:

• Providing prompt and effective complaint handing
• Daily review and handling of emails from French andUKmember markets and mail correspondence from French members
• Handling calls (in/outbound) on the French/Dutch and UK Customer Relations and Membership enquiry line which covers a wide range of requests for assistance and/or information from members.
• Ensuring corporate standards of accuracy, handling time and quality are maintained. 
• Ad-hoc proof-reading and language translation of corporate communications
• QA Monitoring activity daily for the French market

Customer Service Executive  Skill attributes:

Excellent communication skills (both written and oral) in English and French and Dutch.

Experience in travel or a SOLID customer service background using your French & Dutch and English language skills required

• Good background knowledge of computers and basic IT functions
• Global geographical knowledge
• Good administrative skills
• Excellent customer service skills
• Quick learner
• Ability to focus on issues at hand and manage a range of issues at one time
• Ability to work unsupervised
• Ability to work effectively on own
• Proactive attitude
• Time management skills and the ability to work under pressure/meet deadline
• Computer skills – Word, Excel, Internet, e-mail, databases

To apply for this Customer Service executive Job, please contact Kelsey Clark.

Due to the number of applications – ONLY successful applicants will be contacted.

PLEASE NOTE! It is unlawful to employ a person in a UK-based job who does not have permission to live and work in theUK. You should make yourself aware of how immigration laws apply to your situation before applying for any jobs.

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