http://www.newfrontiers.co.uk/travel/jobs/customer-services-jobs/SectorIDs/3.aspxThe latest from New Frontiers Jobs.Copyright (C) 5As a Customer Relations Executive you will undertake an array of tasks & responsibilities: • Provide exceptional customer service when resolving customer complaints • Responsible for assessing files for compensation / goodwill payments • Liaise with officials in order to avoid action been taken against the company • Report on all issues that arise at destinations • Follow up on any health and safety related issues and report back as required • Obtain full reports on complaints by communicating with all clients and suppliers • Help with ad-hoc projects as required • Assist with any amendments to and changes to up and coming holidays which may also have issues raised Customer Relations Executive Remuneration package: • Excellent salary • 20 days holiday • Industry related benefits Customer Relations Executive Skill attributes: • Previous Customer Relations/Service experience is essential • Excellent communication and written skills • You will have a positive Attitude and be a great team player • Competent user of MS Office, Outlook, Word and Excel • You will be self motivated, have the ability to use initiative and be an excellent problem solver • High level of accuracy and strong attention to detail • Knowledge of the ABTA code of conduct To apply for this Customer Relations Executive job, please contact Lisa McDonald. PLEASE NOTE! It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. For all the latest Customer Relations Exectuive jobs log on to www.newfrontiers.co.ukhttp://www.newfrontiers.co.uk/travel/vacancies/detail.aspx?id=1950Fri, 30 Jul 2010 12:06:25 GMTAirline Reservations Consultant – Fluent Czech or Slovakian Speakers £16,000 + Benefits My client is one of the world’s leading luxury airlines. They are based in lovely offices and offer excellent career opportunities and heavily discounted airfares for their stuff. One consultant at the company flew to Australia for only £75! They urgently require fluent Czech or Slovakian speakers to join their multi cultural reservations team. The offices are situated in prime location in the heart of Wilmslow, just seconds from the train station and local bus networks. You will work 37.5 hours per week throughout the opening of the call centre, which are Monday to Sunday from 07.30-20.30 to include 2 weekends per month As an Airline Reservations Consultant you will undertake an array of tasks & responsibilities: * Servicing corporate accounts and leisure customers in a busy and demanding environment * Arranging all international business travel and leisure travel & at times handling complex itineraries for business travel clients booking all flights, hotels, car hire and other ancillaries Airline reservations Consultant remuneration package: * Competitive salary - to £16000 * Bonuses * Generous holiday entitlement * Pension * Discounted holidays & flights * Free Parking * Plus more!!!! Airline Reservations Consultant skill attributes: * Customer Services experience, travel experience not required! * Exceptional customer service & communication skills along with excellent attention to detail * Be able to work well under pressure & handle demanding enquiries. * Fluent Czech or Slovakian Speaker For a fully confidential discussion on this Airline Reservations Consultant job, please contact Tony on 0207 923 6428 or email your CV to res2@newfrontiers.co.ukhttp://www.newfrontiers.co.uk/travel/vacancies/detail.aspx?id=1937Wed, 28 Jul 2010 14:36:48 GMTPassenger Services and Sales Consultants – Fluent German Speakers Passenger Services and Sales Consultants are required for one of the world’s most prestigious airlines. My client urgently requires fluent German speakers to join their multi cultural reservations team. The offices are situated in prime location in the heart of Wilmslow, just seconds from the train station and local bus networks. You will work 37.5 hours per week throughout the opening of the call centre, which are Monday to Sunday from 07.30-20.30 to include 2 weekends per month As a Passenger Services and Sales Consultant you will undertake an array of tasks & responsibilities: * Servicing corporate accounts and leisure customers in a busy and demanding environment * Arranging all international business travel and leisure travel & at times handling complex itineraries for business travel clients booking all flights, hotels, car hire and other ancillaries Passenger Services and Sales Consultant remuneration package: * Competitive salary - to £16000 * Bonuses * Generous holiday entitlement * Pension * Discounted holidays & flights * Free Parking Plus more!!!! Passenger Services and Sales Consultant skill attributes: * Customer Services experience, travel experience not required! * Exceptional customer service & communication skills along with excellent attention to detail * Be able to work well under pressure & handle demanding enquiries. * Fluent German speaking For a fully confidential discussion on this Passenger Services and Sales Consultant job, please contact Tony on 0207 923 6428http://www.newfrontiers.co.uk/travel/vacancies/detail.aspx?id=1917Thu, 22 Jul 2010 17:15:00 GMTAs a Customer Service Advisor you will undertake an array of tasks & responsibilities: • To contribute to the departmental and organisational goals through the delivery of service excellence and the achievement of agreed individual and team measures. • To issue tickets and documentation relating to customer holidays and other travel related products. • To effectively manage incoming and outgoing mail, ensuring all relevant and appropriate action is taken. • To deal with all enquiries and clients in a way that achieves the highest level of customer service whilst maintaining company standards. • To service both inbound and outbound calls from and to Customers other departments, tour operators and airlines to resolve queries efficiently. • To generate income for TGTG through amendments and ancillary services. • To maintain and follow procedures set out for the day to day administration of bookings. • To handle and log complaints within the guidelines provided. • To give guidance and support to administration assistants within the department • In addition to these functions, the employee is required to carry out such other duties as may be reasonably required to meet the needs of the business Customer Service Advisor Remuneration package: • Salary Competitive Customer Service Advisor Skill attributes: • Exceptional customer care professionalism • Exceptional verbal & written communications skills • Numerate • You will have excellent keyboard skills and be competent in Word, Excel, Outlook • Hours 9am -5.45pm Monday to Saturday (on a rota basis) • Experience in admin support To apply for this Customer Service Advisor Job, please email Lisa McDonald PLEASE NOTE! It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. For all the latest Customer Service Advisor jobs log on to www.newfrontiers.co.ukhttp://www.newfrontiers.co.uk/travel/vacancies/detail.aspx?id=1886Mon, 19 Jul 2010 11:44:23 GMTCustomer Service Agents to £8.50 p/h + holiday pay, health bonus, travel discounts and more…. This hugely successful corporate travel company with a cross networks of international offices will be expanding massively in the next 12 months. This is a company who encourage individual initiative, drive & ambition. This role is to start asap and to work in their Brighton office. As a Customer Service agent you will undertake an array of tasks responsibilities: * Answering all calls within the travel team. *Answering any queries and taking general responses *Taking general enquires to pass over to the travel consultants Customer Service Agent salary package: * Earn up to £8.50 per hour plus benefits!! * Earn up to 4 weeks of Holiday Pay (or equivalent) paid on ALL assignments * Earn up to £100 a year from our unique “health bonus” or £50 in sick pay * Free membership of the Touchdown Holidays discount travel club * Free CRS training available on some assignments * Invites to temp parties – the drinks are on us! Customer Service Agent skills required: * Previous travel experience *Excellent customer service skills *Call centre experience preferred *Strong communication skills is a must For a fully confidential discussion on this customer service role, please contact Tracey or Francesca on 020 7923 6427 or email your CV. PLEASE NOTE! Due to volume of applications, only suitable applicants will be contacted. It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. For all the latest Customer Service Agent jobs please logon to www.newfrontiers.co.ukhttp://www.newfrontiers.co.uk/travel/vacancies/detail.aspx?id=1867Tue, 13 Jul 2010 14:30:55 GMTJapanese Speaking Customer Service Executive ££££ Highly competitive + excellent benefits 1 year contract to start asap One of the world’s leading wholesalers of hotels, ground product and services to the travel industry currently has a fabulous and rare opportunity to join their stable team. As a Japanese Speaking Customer Service Executive you will undertake an array of tasks responsibilities: * Checking itineraries and making sure schedules are feasible * Contacting and liaising with tour leaders, clients to ensure smooth running of tours * Dealing and solving problems that arise Japanese Speaking Customer Service Executive salary package: * Excellent salary with brilliant benefits * Opportunity to break into the travel industry and earn travel concessions * Shifts (4 nights on, 4 nights off 8pm – 8am) Japanese Speaking Customer Service Executive skills required: * Native fluency level of Japanese skills are essential and fluent English * Previous customer service ideally within the travel industry * Understanding of the travel industry For a fully confidential discussion on this Japanese Speaking Customer Service Executive job, please email your CV PLEASE NOTE! Due to volume of applications, only suitable applicants will be contacted. It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. For all the latest temporary and contract jobs logon to www.newfrontiers.co.ukhttp://www.newfrontiers.co.uk/travel/vacancies/detail.aspx?id=1817Thu, 1 Jul 2010 09:48:12 GMT