New Frontiers Jobs - Customer Services jobs

Customer Relations - MUST SPEAK BOTH Dutch & French

Fri, 27 Jan 2012 10:14:13 GMT

Permanent Customer Service Executive - Dutch & French Speaker

Our client is a leading travel specialist looking to recruit a customer service executive to join their customer relations team

You will be ensuring the highest form & delivery of customer service to the customer using your French and English Speaking skills

As an Customer Service Executive you will undertake an array of tasks & responsibilities:

Providing prompt and effective complaint handing
Daily review and handling of emails from French andUKmember markets and mail correspondence from French members
Handling calls (in/outbound) on the French/Dutch and UK Customer Relations and Membership enquiry line which covers a wide range of requests for assistance and/or information from members.
Ensuring corporate standards of accuracy, handling time and quality are maintained.
Ad-hoc proof-reading and language translation of corporate communications
QA Monitoring activity daily for the French market

Customer Service Executive Skill attributes:

Excellent communication skills (both written and oral) in English and French and Dutch.

Experience in travel or a SOLID customer service background using your French & Dutch and English language skills required

Good background knowledge of computers and basic IT functions
Global geographical knowledge
Good administrative skills
Excellent customer service skills
Quick learner
Ability to focus on issues at hand and manage a range of issues at one time
Ability to work unsupervised
Ability to work effectively on own
Proactive attitude
Time management skills and the ability to work under pressure/meet deadline
Computer skills – Word, Excel, Internet, e-mail, databases

To apply for this Customer Service executive Job, please contact Kelsey Clark.

Due to the number of applications – ONLY successful applicants will be contacted.

PLEASE NOTE! It is unlawful to employ a person in a UK-based job who does not have permission to live and work in theUK. You should make yourself aware of how immigration laws apply to your situation before applying for any jobs.

For all the latest jobs log on to www.jobintravel.com

Customer Service Advisor - French & Dutch

Thu, 26 Jan 2012 17:55:07 GMT

ermanent Customer Service Executive
French AND Dutch Speaker
South West London
Salary on application

Customer Service Executive

Our client is a leading travel specialist looking to recruit a customer service executive to join their customer relations team

You will be ensuring the highest form & delivery of customer service to the customer using your French and English Speaking skills

As an Customer Service Executive you will undertake an array of tasks & responsibilities:

* Providing prompt and effective complaint handing
* Daily review and handling of emails from French, Ducth and UK member markets and mail correspondence from French members
* Handling calls (in/outbound) on the French, Dutch and UK Customer Relations and Membership enquiry line which covers a wide range of requests for assistance and/or information from members.
* Ensuring corporate standards of accuracy, handling time and quality are maintained.
* Ad-hoc proof-reading and language translation of corporate communications
* QA Monitoring activity daily for the French market

Customer Service Executive Skill attributes:

* Excellent communication skills (both written and oral) in English, Dutch & French.
* Experience in travel or a SOLID customer service background using your Dutch, French and English language skills required
* Good background knowledge of computers and basic IT functions
* Global geographical knowledge
* Good administrative skills
* Excellent customer service skills
* Quick learner
* Ability to focus on issues at hand and manage a range of issues at one time
* Ability to work unsupervised
* Ability to work effectively on own
* Proactive attitude
* Time management skills and the ability to work under pressure/meet deadlines
* Computer skills – Word, Excel, Internet, e-mail, databases

To apply for this Customer Service executive Job, please contact Elena Ktori.

Due to the number of applications – ONLY successful applicants will be contacted.

PLEASE NOTE! It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to your situation before applying for any jobs.

For all the latest jobs log on to www.jobintravel.com

Permanent Customer Service Manager

Thu, 12 Jan 2012 12:03:44 GMT

Permanent Customer Service Manager West End £24,000k Customer Service Manager Our client is a leading travel specialist looking to recruit a customer service manager to manage their customer relations team You will be ensuring the highest form & delivery of customer service to the customer using your English skills in speaking and all forms of written communication As an Customer Service Manager you will undertake an array of tasks & responsibilities: • Ensure that all communication channels are operating effectively and efficiently and report any product problems / system failures immediately to the relevant department and / or Sales & Relationship Manager • Give regular feedback to staff on personal and company performance • Motivate staff by way of recognition / praise • Ensure that all staff have clear targets and any areas of concern are addressed & documented • In conjunction with Sales & Relationship Manager, plan and organise your own work to ensure that personal and team objectives are met • Maintain your own personal level of expertise, both technical & product related • Manage the performance and development of staff to meet required service level and company standards • Ensure team has all tools / feedback required to do their job effectively & efficiently • Identify individual and team development and skills training needs and ensure that these are met • Assess staff as necessary • Introduce effective, motivational incentive schemes (where applicable) • Discipline staff if necessary on any area of their position that is not being fulfilled e.g. lateness, attitude, performance • Conduct performance reviews for your team Customer Service Manager Skill attributes: • Ability to recognise and fulfil the customers’ needs • Skilled at communicating clearly; both verbal & written • Empathises with the customer during difficult situations • Can professionally handle customers; however unpleasant they are • Has an eye for detail and can work accurately • Previous Management from a TRAVEL BACKGROUND ideal To apply for this Customer Service Manager Job, please email elena@newfrontiers.co.uk Due to the number of applications – ONLY successful applicants will be contacted. PLEASE NOTE! It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. For all the latest jobs log on to www.jobintravel.com

Customer Relations - Speak Both Fluent Dutch & French

Tue, 3 Jan 2012 16:20:16 GMT