http://www.newfrontiers.co.uk/travel/jobs/e-commerce-it-web-jobs/SectorIDs/4.aspxThe latest from New Frontiers Jobs.Copyright (C) 5IT & Telecoms Support Assistant- Gloucestershire £19-23K. Specialist Tour operator offering a wide range of interesting and inspiring holiday programmes worldwide is currently looking for an IT and Telecoms Support Assistant to work in their head office in Gloucestershire. They require a problem solver to join their diverse and dynamic team to troubleshoot and fix their IT and Telecoms issues raised by the team. IT & Telecoms Support Assistant- tasks and responsibilities: * manage and fix all 1st & 2nd line support issues raised by the teams * work with the specialist IT support company and coordinate all major maintenance on servers and upgrades and produce all IT equipment as required. *maintain excellent standards in respect of customer service, communicating with suppliers and clients. IT & Telecoms Support Assistant- salary and benefits package * See above IT & Telecoms Support Assistant skills attributes: * Knowledge of MS Office, Exchange, Mitel ( telecoms) * Is an advantage to have Sql and Ruby experience but if not, training will be provided * Technical undertaking of basic troubleshooting skills in MS Office, MS Server, Printer management. * Excellent client services skills For a fully confidential discussion on this IT & Telecoms Support Assistant, please email your CV to Charlotte Janura. PLEASE NOTE! Due to volume of applications, only suitable applicants will be contacted. It is unlawful to employ a person in a UK based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to your situation before applying for any jobs.http://www.newfrontiers.co.uk/travel/vacancies/detail.aspx?id=1926Mon, 26 Jul 2010 13:29:13 GMTProduct Support Help Desk – Product Support Agent Looking for an exciting new challenge in Business Travel? Leading Travel Management seeking enthusiastic and switched on travel professional with experience in Help Desk Support and exposure in the major GDS’s and back office systems. You will be expected to deliver industry leading customer service by supporting their UK and IE agents via phone, email and remote access. By also researching problem and interfacing with the 2nd level support team, communicating solutions back to users and logging the issues and solutions. As a Product Support Help Desk you will undertake an array of tasks & responsibilities: • The role involves cover for a dedicated phone line providing system and navigational support during for internal front office agents • To provide the highest possible standards of system and navigational support for: • Point of sale agent facing tools, such as agent desk top, mid-office QC, notifications and automation and back office agent file/invoicing support • Other agent facing tools such as: Approval systems, Highlighting tools, Traveller tracking/Security tools, Profile tools etc • To deliver a high quality end user focused service through maintaining availability of services to users • Document, track and monitor problems to ensure resolution in a timely manner • Identify recurring problems and issues, and provide proactive solutions • Assist with product testing • System set up and other tasks required for new business implementations • GDS tasks such as new office PCC set up, sine on maintenance, TJR set up, GDS connectivity, system security, product information distribution • AS/400 1st level support and maintenance tasks Product Support Help Desk remuneration package: All the benefits of working for a top business house, including * Very competitive salary * Outstanding discounts * Monday to Friday only * 22 days holiday including all public & bank holidays (allowance increases one day per year up to a max of 25 days) * Interest free season ticket loan Product Support Help Desk skill attributes: • Comprehensive business travel knowledge with extensive experience • Proven knowledge of all GDS systems; primarily Sabre, Amadeus and Galileo • Comprehensive knowledge of point of sales front office systems/platforms, mid-office and automation and back office systems • Comprehensive knowledge of business travel operational work flow procedures • A basic knowledge of MS Office products (Word, Excel, Powerpoint, Outlook, Access) • A basic knowledge of Windows operating system • Ability to identify and resolve issues • Strong customer service skills • Strong written and verbal communication skills • Have a calm nature • Organised with a methodical approach when dealing with problems • Flexible attitude and ability to work under pressure • Flexible to travel within UK/IE • Training skills preferable, but not essential If you have the skills, enthusiasm and motivation to make your mark on the Business Travel industry, please contact Caroline on 0207 923 6435 or email your CV (confidentiality is assured). PLEASE NOTE! It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. For all the latest Business Travel jobs log on to www.newfrontiers.co.ukhttp://www.newfrontiers.co.uk/travel/vacancies/detail.aspx?id=1911Thu, 22 Jul 2010 10:06:31 GMTAs an E-Commerce Manager you will undertake an array of tasks & responsibilities: • With the Head of Marketing, develop the Online strategy for the group’s leisure department, with the three main brands • Develop and implement customer acquisition, communication and retention strategies via Online media for the core sectors within the leisure business. This will involve defining who the customer and target audiences are for each campaign. • Work together with Offline & Trade Marketing team to ensure that any Online campaigns are integrated with other media. • Manage Online marketing budget for the group. • Review external Online suppliers to ensure that their offering is the best for the business within budget limitations. Renegotiate contracts where necessary with assistance from Head of Marketing. • Work with Product department to ensure that the offers being given are appropriate for our target audiences, and fit with campaign media selection. • Work with creative team (and possibly 3rd parties if required) to develop group websites and continually implement new ideas to ensure these sites are user friendly to our core target audiences. • Work with Offline Marketing team to use traditional press releases in Online media – SEO, as subject for e-shots etc. • Monitor, assess and drive forward the pay per click activities in the group and develop opportunities through relationships with Google &/ or working with external suppliers. • Manage & direct database management of the business consumer email database, either on its own, or via a CRM system. • Investigate opportunities for third-party Online distribution of product including price comparison sites and affiliate marketing and implement these if and when they are beneficial to the business. • Negotiate with tourist boards and possibly suppliers to agree special offers and marketing contribution for Online campaigns. • Management of the Online Marketing Executive. • Manage priorities for the creative team to ensure their projects are meeting business objectives and priorities at any time, with a balance between immediate sales and development work to build functionality of our websites. • Attend Online media events and training to continually maintain and improve knowledge on digital media opportunities. • With the head of marketing, develop the Online strategy for the groups leisure department with all brands • Maximise the traffic through optimisation for SEO and PPC campaigns, maintaining top rankings for high performance words • Ensure content is loaded quickly and efficiently and that all is proof read prior to loading • Help to increase site traffic through Online marketing initiatives and promotions • Evaluate traffic patterns on the site and implement a tracking management information system • Manage and maintain third party and affiliate relationships Online, directly and outsourced E-Commerce Manager Remuneration package: • Salary Excellent • Industry benefits E-Commerce Manager Skill attributes: • You will have excellent English, spoken and written to a high standard • Proficient in HTML, Macromedia Dream weaver, Adobe Photoshop • Experience in writing for the web, copy editing and proof-reading • Full understanding in SEO and PPC & Affiliates • Technical experience and understanding in campaign tracking • Be confident with new technologies and concepts • Strong Planning and organisation skills • Be a good problem solver and decision maker • A high standard of education is required for this role • You will have an eye for detail and ability to work to tight deadlines • Management experience in a similar role is essential with leisure travel experience highly advantageous! To apply for this E-Commerce Manager job, please email Lisa McDonald. PLEASE NOTE! It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. For all the latest E-Commerce Manager jobs log on to www.newfrontiers.co.ukhttp://www.newfrontiers.co.uk/travel/vacancies/detail.aspx?id=1885Mon, 19 Jul 2010 10:41:55 GMTIT Helpdesk Opportunity - Do not miss!! Looking for an exciting new challenge in Business Travel? Whether you're experienced in Business Travel or fed up with the low salary and weekend demands in leisure travel, this could be the absorbing and rewarding role for you! This hugely successful corporate travel company with a cross network of international offices will be expanding massively in the next 12 months. This is a company who encourage individual initiative, drive & ambition and have offices that are friendly and close knit which makes it a perfect environment to work in. As a Help Desk Consultant you will undertake an array of tasks & responsibilities: * Working on a dedicated banking account * Working and solving problems on sabre * Quality control on-line reservations in accordance to the banks policies * Offering a high level of customer service * Offering support to on-line users via telephone or email Helpdesk Consultant remuneration package: All the benefits of working for a top business house, including * Very competitive salary * Outstanding discounts on Flights, accommodation, spa treatments, hotels and car hire * Excellent FAM trips * Monday to Friday only * 22 days holiday including all public & bank holidays (allowance increases one day per year up to a max of 25 days) Helpdesk Consultant skill attributes: * Excellent communication skills written and verbal * Strong sabre user * Good telephone manner * Previous experience in the travel industry is essential * Be a team player * Have a can do attitude If you have the skills, enthusiasm and motivation to make your mark on the Business Travel industry, please contact Caroline on 0207 9236435 or email your CV (confidentiality is assured). PLEASE NOTE! It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. For all the latest Business Travel jobs log on to www.newfrontiers.co.ukhttp://www.newfrontiers.co.uk/travel/vacancies/detail.aspx?id=1861Mon, 12 Jul 2010 15:07:16 GMTThe role of Product Manager will include and you will be responsible for: • Plan and manage hotel portfolio in your destinations using competitor analysis, trends & customer needs to identify new and existing product development opportunities that reflect demand expectations in order to optimise sales, in terms of price, location and quality. • Build strong relationships with contracting team to ensure optimal product mix to meet planned revenue, volume and margin targets and ensures full client satisfaction. • Work closely with contracting team as well as sales department to monitor those prices, availability and releases meet client expectation and sales targets. • Regularly liaise with contracting team, when external clients require future contracts and allocations, coordinating their requirements. • Regularly check that rates & availability are loaded efficiently and liaising closely with other departments to ensure the product is displayed and distributed accurately and communicating product activities to the business. • Work closely with the revenue manager to ensure that robust pricing strategies are produced for hotels in his/her destinations, which reflect market trends, anticipated demand and competitors set. • Ensure that accurate and timely data is produced to allow analysis of sales performance, identifying in advance any issues. • Deliver the targeted number of hotels by liaising with the Contracting team to ensure hotel sign ups on time. • Secure marketing contribution throughout the year to support brochure production and ensure effective marketing strategies are put into place. • Communicate on regular basis with Operations team (customer service) to coordinate necessary steps with contracting team to overcome quality issues with hotel services. Skills and Experience needed for the role of Product Manager: • Demonstrated success in delivering product on time and on budget • Experience Product/Commercial Management experience in a travel business, ideally online • Ambitious and dynamic with drive • Strong leadership and team building skills • Good Negotiator with strong persuasion skills • Professional and reliable • Ability to work soley or as part of a team and able to give a hands on approach • Excellent verbal and written communication skills is English • German or Spanish language is highly desirable • Computer literate with understanding of main Microsoft products Ideally my client is looking for a highly enthusiastic self starter. This would suit someone with a solid product background and strong management experience. On offer for the successful Product Manager: • Very competitive basis salary • Travel related benefitshttp://www.newfrontiers.co.uk/travel/vacancies/detail.aspx?id=1854Fri, 9 Jul 2010 17:30:45 GMT