http://www.newfrontiers.co.uk/travel/jobs/operations-jobs/SectorIDs/14.aspxThe latest from New Frontiers Jobs.Copyright (C) 5Permanent Groups Operations Executive City, London £20k -£25k Groups Operations Executive A great opportunity to join our client who is currently looking to recruit a Groups Operations Executive to deal with all the Incoming services for UK and Ireland in the most effective and cost efficient way, and deal with all operational and follow up matters relating to the services booked, providing excellent customer service at all times. As a Groups Operations Executive you will undertake an array of tasks & responsibilities: Receiving InboundUKgroups requests on a daily basis from the sales departments via in-house computer system, email or fax and prioritizing the work load according to deadlines, arrival dates etc Researching appropriate suppliers including the utilization of non-contracted suppliers wherever appropriate Contacting suppliers according to the sales requirements either by e-mail, fax or telephone to make a reservation Negotiating the best possible rates and conditions Providing suitable alternatives when required and negotiating possible compensations when hotels do not provide the standard of service required Replying to clients/prospective clients with in 48hours Dealing with amendments and cancellations Dealing with all operational matters once the group has been confirmed such as amendments, pax changes, rooming, pre-forma and follow up of cancellation and payments terms and conditions Dealing with inbound telephone, fax and email enquiries and liaising with Sales, Contract and Accounts departments Inputting financial data into systems and documentation as part of the Incoming Reservations procedures Focusing in maintaining good relationships with existing clients and obtaining new group business Dealing general administration duties required within the role Groups Operations Executive Skill attributes: Fluent in English and French or Italian or Portuguese Previous relevant experience in Incoming Business role forUKandIreland Strong communication, negotiation and client relationship management skills Good team player Stamina and persistence Ability to anticipate and solve problems - especially at the last minute Ability to work under pressure and to tight deadlines Financial awareness including budgeting skills Ability to organise and plan effectively and to prioritise tasks in order to manage multiple activities and meet deadlines A ‘can-do’ approach To apply for this Groups Operations Executive Job, please contact Elena Ktori. Due to the number of applications – ONLY successful applicants will be contacted. PLEASE NOTE! It is unlawful to employ a person in a UK-based job who does not have permission to live and work in theUK. You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. For all the latest jobs log on to www.jobintravel.comhttp://www.newfrontiers.co.uk/travel/vacancies/detail.aspx?id=4463Wed, 11 Jan 2012 11:24:46 GMTFrench OUTBOUND Operations Executive South East London £20-25k A new and rewarding prospect has arisen with a leading tour operation specialist located in South East London for experienced French Operations Executive with previous OUTBOUND operations experience for a vibrant professional office. As an Operations Executive you will undertake an array of tasks & responsibilities which include: Ensuring that suppliers fully understand the brief requirements. Overseeing the operations of our groups and ensuring that client's expectations and requirements are met Being responsible for ensuring that all services are correctly booked from the time that a booking is confirmed. Negotiating with all suppliers on each project to ensure cost savings are made and subsequently presented to the client. Managing supplier deadlines and option dates. Assisting with and developing the delivery of high quality, creative and inspirational proposals. Be responsible for ensuring that payment for bookings is collected in accordance Manage customer feedback Ensuring quality and timely delivery of all proposals within agreed timeframe. Working closely with internal customer groups, mainly operations and sales. Producing accurate costs when required for each project. Ensuring that client budgets are adhered to. Negotiating with suppliers to achieve client goals. Skill requirements: Fluent French Speaker. OUTBOUND France Knowledge – Must knowFrancevery well. Excellent communication skills. Attentive to detail. Strong organisational skills and people management. Previous travel consultancy experience. Ability to communicate with people at all levels. Previous experience in the travel industry. Exceptional written and verbal communication. For a fully confidential discussion on this Operations Executive Job, please contact Elena. PLEASE NOTE! It is unlawful to employ a person in a UK-based job who does not have permission to live and work in theUK. You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. For all the latest Operations Executive jobs log on to www.newfrontiers.co.ukhttp://www.newfrontiers.co.uk/travel/vacancies/detail.aspx?id=4458Wed, 11 Jan 2012 10:55:30 GMTA great opportunity to join our client who is currently looking to recruit a Groups Operations Executive to deal with all the Incoming services for UK and Ireland in the most effective and cost efficient way, and deal with all operational and follow up matters relating to the services booked, providing excellent customer service at all times. As a Groups Operations Executive you will undertake an array of tasks & responsibilities: * Receiving Inbound UK groups requests on a daily basis from the sales departments via in-house computer system, email or fax and prioritizing the work load according to deadlines, arrival dates etc * Researching appropriate suppliers including the utilization of non-contracted suppliers wherever appropriate * Contacting suppliers according to the sales requirements either by e-mail, fax or telephone to make a reservation * Negotiating the best possible rates and conditions * Providing suitable alternatives when required and negotiating possible compensations when hotels do not provide the standard of service required * Replying to clients/prospective clients with in 48hours * Dealing with amendments and cancellations * Dealing with all operational matters once the group has been confirmed such as amendments, pax changes, rooming, pre-forma and follow up of cancellation and payments terms and conditions * Dealing with inbound telephone, fax and email enquiries and liaising with Sales, Contract and Accounts departments * Inputting financial data into systems and documentation as part of the Incoming Reservations procedures * Focusing in maintaining good relationships with existing clients and obtaining new group business * Dealing general administration duties required within the role Groups Operations Executive Skill attributes: * Fluent in English and French * Previous relevant experience in Incoming Business role for UK and Ireland * Strong communication, negotiation and client relationship management skills * Good team player * Stamina and persistence * Ability to anticipate and solve problems - especially at the last minute * Ability to work under pressure and to tight deadlines * Financial awareness including budgeting skills * Ability to organise and plan effectively and to prioritise tasks in order to manage multiple activities and meet deadlines * A ‘can-do’ approach To apply for this Groups Operations Executive Job, please contact Elena Ktori. Due to the number of applications – ONLY successful applicants will be contacted. PLEASE NOTE! It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. For all the latest jobs log on to www.jobintravel.comhttp://www.newfrontiers.co.uk/travel/vacancies/detail.aspx?id=4432Tue, 3 Jan 2012 16:44:04 GMT